COMPLAINTS PROCEDURE      

We take complaints seriously. We see them as an opportunity to improve our products and our service so we want to know when things don't go as well as expected.

If our customers have any questions, concerns or complaints that can't be dealt with by their intermediary, they can contact our service providers in the UK by writing to:

Collingwood Insurance Services (UK) Ltd
Collingwood House
Redburn Court
Earl Grey Way
North Shields
Tyne & Wear
NE29 6AR

Or if the complaint is in respect of a claim to Accident Hotline Limited at the same address.

If our UK service providers are unable to resolve matters then complaints can be referred to us in writing at:

The Chief Executive Officer
Collingwood Insurance Company Limited
3/1 Waterport Place
Gibraltar

or at enquiries@collingwood.gi

In the event that we are unable to satisfy the complaint, it may be escalated at any time by referring to the Financial Ombudsman Service at:

The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.

Telephone: 0845 080 1800

Website: www.financial-ombudsman.org.uk